Job Description

Are you passionate about delivering top-tier IT support and creating outstanding customer experiences? We’re looking for a proactive N365 Administrator to join our Managed Services team. In this role, you'll be the first point of contact for our customers, partners, and suppliers—owning support tickets from initial triage through to resolution, while ensuring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met and exceeded.

As a service ambassador, you will play a key part in driving customer satisfaction, knowledge sharing, and service improvement. You'll be expected to communicate clearly and effectively, manage incidents with precision, and collaborate across teams and vendors to achieve swift resolutions. Your ability to stay organised, manage data meticulously, and remain committed to personal and team development will be critical to your success.

If you're customer-focused, detail-ori...