•Answering guest requests with new or existing bookings with a luxury attitude and language in an unscripted environment while using sales oriented techniques
•Fully understanding customer´s needs and acting as a brand ambassador throughout the entire luxury travel experience
•Create a true connection with our guests through storytelling and active listening.
•Upselling and cross-selling around available products and services
•Processing and managing bookings in our internal systems for hotels, including modifications, payments, and cancellations.
•Managing guest accounts and guest enrollments within the loyalty program, including modifications of their personal data.
•Handling any guest demands and concerns in a professional and positive manner.
•Communicating and maintaining a professional relationship with other team members involved (internal/external) to ensure a seamless guest experience.
•Establishing and maintaining a long-lasting professional relationsh...