Job Summary:
The Rooms Front of House Employee serves as the first point of contact for guests, delivering a seamless and personalized arrival and departure experience. This position covers the responsibilities of front desk agent, concierge and PBX agent. Ensure efficient front desk operations while upholding the highest standards of hospitality, communication, and guest satisfaction.
Job Duties and Functions:
* Review all arrivals daily, noting special requests and blocking rooms accordingly to meet guest needs.
* Confidently and professionally check in and check out hotel guests, ensuring a warm and efficient experience.
* Answer all telephone calls promptly, accurately, and courteously, providing complete and reliable information at all times.
* Complete all tasks outlined in the designated (AM, PM, Overnight) checklist by the end of each shift to maintain operational consistency.
* Pre-assign hotel rooms for VIPs, repeat guests, special packages, and reques...