Position Overview
Description and Requirements
Key Responsibilities
Monitoring & First-Level Support
Monitor Windows Server, Active Directory services, and related infrastructure using enterprise monitoring tools.Respond to alerts, perform initial triage, and determine escalation paths based on SOPs.Conduct routine Windows system health checks and document findings.Incident Handling & Escalation
Act as the first responder during shift for Windows Server or service-related incidents.Perform basic troubleshooting (Event Viewer logs review, service status checks, disk/CPU/memory analysis, network connectivity tests).Create and update incident tickets with clear and accurate information.Escalate promptly to L2 WinTel engineers or vendor support when issues exceed L1 scope.Operational Tasks
Support routine operational tasks such as daily health checks, updating and closi...