Lead and oversee all network and firewall configuration changes across managed customer environments, ensuring strict adherence to ITIL change management processes, SLA commitments, and compliance requirements.
Review, approve, and validate submitted change requests, ensuring full traceability and alignment with customer architecture standards.
Conduct pre‑deployment testing in controlled lab environments to reduce change risk and maintain service stability.
Software Firmware Lifecycle Management
Plan, coordinate, and execute scheduled software and firmware upgrades for routers, switches, firewalls, and security appliances for the managed customer networks.
Liaise with vendors, service delivery managers, and customer stakeholders to plan maintenance windows and minimize downtime.
Maintain comprehensive asset and version control records to support audi...