Purpose of Position
Under the direction of the clinician, department supervisor or designee, provide the highest standards of clinical support to the MACC practice. Delivers excellent customer service to patients through participation in a medical care team. Demonstrates a high level of competence with clinical support in accordance with MACC's policies and procedures.
Description
*Sign-On Bonus Eligible!
• Monitor the Electronic Health Record nurse pool throughout the day and respond in a timely manner
• Triage incoming calls, messages, and In-Basket tasks, being able to prioritize urgent matters and schedule appointments as needed
• Exercises thinking, nursing judgment, and standard triage guidelines to ensure health needs and concerns of a patient, group, or population are met
• Assesses complex patient needs to ensure patient is transitioned to appropriate level of care
• Demonstrates a systematic, dynamic approach to ...