Job Summary

Process all guest check‑ins, verify guest identity and form of payment, assign rooms, activate and issue room keys, set up accurate guest accounts, enter Marriott Rewards information, ensure rates match market codes, document exceptions, secure payment prior to issuing keys, verify and adjust billing, compile and review daily reports, logs and contingency lists, complete cashier and closing reports, provide guests with directions and property information, accommodate guest requests and follow up, process all payment types, vouchers, paid‑outs and charges, balance and drop receipts, count and secure the bank at the beginning and end of the shift, obtain manual authorizations, follow accounting procedures, and notify Loss Prevention/Security of any theft reports. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process; ...