• Assist in the development and implementation of customer loyalty programs
• Manage day-to-day operations of the loyalty programs, including member communications, rewards fulfilment and program reporting
• Analyse customer data and insights to identify opportunities to enhance the customer experience and drive program engagement
• Collaborate with cross-functional teams including marketing, sales and customer service, to ensure alignment and support for loyalty initiatives
• Monitor program performance and KPIs, providing regular reporting and insights to Line Manager
• Assist in the development of marketing materials and communications to promote the loyalty programs

Qualification

Masters/Bachelors degree in Marketing, Management or a related field

Required Skills

• Loyalty Program Management
• Customer Management
• Analytical Skills
• Customer-Centric Focus: Demonstrates a strong...