Flexible Work, Better Balance
Job Number :
Job Category : Rooms & Guest Services Operations
Location : The St. Regis Langkawi, Jalan Pantai Beringin, Langkawi, Kedah, Malaysia, 7000
Schedule : Full Time
Located Remotely? : N
Position Type : Non-Management
Loyalty Officer is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she is involved in all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up via post-stay feedback received through GXP and CEC. He/she partners with other members of the Loyalty department team to make certain that there is an effective communication and delivery of Elite benefits program to all members. Follow all company policies and procedures, ensure uniform and personal appearance are clean a...