Perform Front Office Operations

• team's delivery of guest services to ensure adherence to organisational standards and procedures
• daily front office activities to ensure operational efficiency
• resources and allocate work assignments to team members
• irregularities related to the delivery of front office service
• suggestive selling techniques to sell and to promote other services of the lounge to mazimise revenue
• the check-ins and check-outs for guests and large groups
• cashier-related functions
• all wake-up calls request timely
• proper telephone etiquette

Drive service and operational excellence

• day-to-day operations to deliver high level of service for our guests consistently
• and ensure quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet company standards
• out regular checks...