Position Overview
Technical Support Associate – McKinley (Onsite)
Location: McKinley, Taguig City
Schedule: Shifting Schedule
Work Setup: Onsite
What Success Looks Like in This Role
In Your First 30–60 Days, You Will
- Confidently handle customer interactions related to telco technical concerns with accuracy and professionalism
- Navigate systems and troubleshooting tools efficiently while maintaining high attention to detail
- Demonstrate strong communication and technical problem‑solving skills
- Consistently meet quality and productivity benchmarks set by the team
By 90 Days, You Will
- Independently manage technical customer concerns with minimal supervision
- Maintain strong performance metrics (CSAT, AHT, QA scores)
- Contribute to a positive and collaborative team environment
Key Responsibilities
- Provide timely and accurate technical s...