Technical Support Associate – McKinley (Onsite)

Location: McKinley, Taguig City

Schedule: Shifting Schedule

Work Setup: Onsite

What Success Looks Like in This Role

In Your First 30–60 Days, You Will

• Confidently handle customer interactions related to telco technical concerns with accuracy and professionalism
• Navigate systems and troubleshooting tools efficiently while maintaining high attention to detail
• Demonstrate strong communication and technical problem‑solving skills
• Consistently meet quality and productivity benchmarks set by the team

By 90 Days, You Will

• Independently manage technical customer concerns with minimal supervision
• Maintain strong performance metrics (CSAT, AHT, QA scores)
• Contribute to a positive and collaborative team environment

Key Responsibilities

• Provide timely and accurate technical s...