Technical Support Associate – McKinley (Onsite)



Location: McKinley, Taguig City



Schedule: Shifting Schedule



Work Setup: Onsite







What Success Looks Like in This Role

In your first 30–60 days, you will:



Confidently handle customer interactions related to telco technical concerns with accuracy and professionalism

Navigate systems and troubleshooting tools efficiently while maintaining high attention to detail

Demonstrate strong communication and technical problem-solving skills

Consistently meet quality and productivity benchmarks set by the team

By 90 days, you will:



Independently manage technical customer concerns with minimal supervision

Maintain strong performance metrics (CSAT, AHT, QA scores)

Contribute to a positive and collaborative team environment

Key Responsibilities

Provide timely and accurate technical support ...