Department: Logistics Operations
Reports to: Manager, Logistics Operations
Location: On-site
FLSA Status: Non-Exempt (Hourly)

Logistics Support Specialist
Our Logistics Support Specialists are the driving force of OneRail. A Logistics Support Specialist is responsible for managing all aspects of shipping routes and delivery. This role is key to meeting our delivery promise to our clients. Additionally, a Logistics Support Specialist is responsible for responding immediately to customer questions and notifying them of any delivery delays. Attention to detail, efficient multi-tasking, and providing excellent customer service is essential in this position. Customer service and industry/contact center experience strongly preferred.

Responsibilities:

+ Attend to high volume of inbound and outbound calls, emails, and chats.

+ Provide exceptional customer service to customers, couriers, and drivers.

+ Mon...