Position Overview
Logistics Customer Support Executive-(CRI000031)
Description
Key Responsibilities
Manage National Accounts, handling complex customer inquiries and building long‑term relationships.Identify and assess customer needs to ensure high satisfaction and retention.Answer questions, correct errors, generate leads, assist with pricing, and recommend process improvements.Promote and sell Crowley’s service offerings as part of customer interaction.Prepare and analyze reports to better support customer requirements.Handle complaints and provide appropriate solutions within established guidelines.Support onboarding of customers into Crowley Online Services.Prepare KPIs and coordinate corrective actions when needed.Meet deadlines in a fast‑paced environment.a { text-decoration: none; color: #464feb;
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