Responsible for servicing the Bank's (residential mortgage) investor loan portfolio while aiding in the implementation and execution of consistent controls to mitigate operational risk while providing exceptional levels of customer service to all internal and external clients.
Responds to requests efficiently and thoroughly with a focus on prompt and knowledgeable resolutions and demonstrates and/or develops a high level of proficiency with the Bank's core banking system (Jack Henry Silverlake) to perform loan file maintenance and other updates to the system. Additionally, verifies all maintenance performed is accurate and relevant to particular loan product(s).

Level 1: Primary focus is on the personal development of skills and acquisition of knowledge related to the role. Quality of work is vital to success and growth to higher levels.

Level 2: Level 1 expectations of continued development of skills, acquisition of knowledge, and quality of work remain with addi...