Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

• Handle escalated or more complex issues
• Coordinate team activities or those of agency contract staff
• Support supervisor or manager activities
• Support design, review, and implementation of processes and procedures

• Researches, resolves, and answers customer inquiries on service failures and billing problems applying customer relations policies
• Monitors batches of airway bills manifestation, and ensures duty and tax paperwork submitted for invoicing in a timely manner
• Issues credits/debits...