Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
Lead or senior levels of these positions may:
• Handle escalated or more complex issues,
• Coordinate team activities or those of agency contract staff,
• Support supervisor or manager activities,
• Support the design, review and implementation of processes and procedures.

General Job Description:
Under limited supervision perform the following activities:
• Researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies.
• Monitors that batches of airway bills are manifested, and duty and tax paperwork are submitted for invoicing i...