Involves online and telephone contact with external/internal customers within functional area and completing any related administration.
Associate levels may complete some tasks under guidance and may have responsibility for less complex tasks.
**General job description**:
Under close guidance perform the following activities:
- Answers incoming calls (domestic transport services) with courtesy and quality, providing solutions and alternatives, in accordance with the FEDEX service policy, in order to provide support to the customer regarding their needs for tracking shipments, opening protocols, scheduling appointments, etc.
- Details the records of calls in the CRM tool, with a clear and objective description, to ensure the understanding of each case by any member of the team, in case further action is required.
- Provides status updates of current domestic packages and basic follow-up activities, monitoring the moving shipments and interpreting tracking upd...