Job Title

Customer Support – Leamington Spa

Job Summary

Full‑time branch‑based opportunity, 35 hours per week (incl. Saturdays). Flexible hours; salary £26,200, increasing to £26,950 after six months.

Responsibilities

• Deliver face‑to‑face support to customers for everyday banking tasks.
• Assist customers through key moments such as bereavement, fraud concerns, vulnerable situations, and digital banking confidence.
• Adapt to different customer needs, promote and support digital services, and confidently guide customers to use online and mobile banking independently.
• Identify opportunities to connect customers with appropriate products and services.

Qualifications

• Minimum 12 months customer service experience.
• People person: honest, genuine, caring, with empathy and integrity.
• Good communication, calm under pressure, adaptable, and able to build relationships quickly...