Job Title

Customer Support

Location

Birmingham Caxton Gate and One Stop Shopping Centre; working across Lloyds and Halifax branches within a reasonable distance.

Working Hours and Pattern

Part‑time, 28 hours a week, including Saturdays.

Salary

£20,960, increasing to £21,560 after 6 months.

Flexible Working

We support flexible working options.

What You’ll Be Doing

You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments—offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.

You’ll adapt to different customer needs, promote and support our digital services, and con...