About the Role
As part of the MI-Life team, the Life Insurance Administrator (LIA) is responsible for the day-to-day administration of the closed back book of insurance. The LIA handles member enquiries, policy maintenance, payments, standard underwriting, and claims administration, ensuring members receive accurate, timely, and professional service. This role encompasses both direct and indirect member contact via email and phone providing General Advice only.

Key Accountabilities:

Inbox Management & Member Queries
•    Monitor and triage the Administration inboxes, ensuring all inbound enquiries are responded to, routed, or escalated within agreed service standards.
•    Respond to member and third-party enquiries via email and phone in a professional and timely manner.
•    Maintain the inbox to ensure requests are managed accurately and without unnecessary delay.
•    Ensure any complai...