Requisition ID: *****- Job Location(s): Apodaca, MX**Purpose of the Job**:Manage employee work events at Danfoss end-to-end.Lead a team of 6 Coordinators & Specialists in North and Latin America.Oversee daily activities of Employee Life Cycle Data, including preboarding, pre-payroll, data administration, offboarding, metrics, and team development.Ensure high-quality metrics and a positive attitude.
**Key Tasks & Responsibilities**:**Employee Life Cycle Team Management**:- Lead and develop a service-driven team.
- Manage daily activities, including performance, service quality, transaction accuracy, key metrics, coaching, and staff development.
- Resolve escalations and ensure full customer issue resolution.
- Ensure data service accuracy and timeliness.
- Train team on policies and maintain compliance documents.
- Own data metrics and processes, implementing improvements as needed.
- Partner with stakeholders to keep the knowledge base current.
**Know...