Purpose of the Role

Provide professional administrative control and support for both internal and external customers relating to activities within invoicing, installed base management, project coordination, service contract management and spare parts management. Ensuring that customer needs and expectations are met in a timely manner with the highest levels of customer care ensuring excellent customer satisfaction for Australia LCS Operations.

Major Tasks and Responsibilities

• Invoicing: Create invoices for all activities in LCS (Service calls, support calls, service contracts etc); Support F&A in collecting invoices.
• Customer-communication: Support Kardex Certified Agents and partners; Quotation management; Define and build quotations in support of sales; Responsible for incoming communication, phone & E-mail, handle direct customer contact.
• Service coordination: Plan preventive maintenance accordingly to the contracts; Administer p...