Proven experience in a QA leadership or managerial role, with accountability for service delivery, team performance, and results.
Solid knowledge of software quality assurance practices, including manual and automated testing, process maturity, and continuous improvement frameworks.
Experience managing QA services under SLA-driven models, with strong operational control and stakeholder reporting.
Demonstrated ability to lead, coach, and develop teams, including performance management and career development.
Strong analytical and data-driven mindset, with experience defining and interpreting QA KPIs and metrics.
Business-oriented perspective, with experience supporting commercial initiatives, service models, and financial sustainability.
Excellent communication, leadership, and influencing skills, capable of engaging technical teams, clients, and executive stakeholders.