Licensed Team Lead – Calgary, AB – LensCrafters

The Licensed Team Lead creates exceptional value in the lives of customers and patients by delivering outstanding customer service. Ensures customers and patients are always delighted. Assists in the achievement of store success by managing key optical and lab processes (if applicable) and systems to achieve exceptional results.

Major Duties and Responsibilities

While working in Retail

• Ensure the LensCrafters team provides unsurpassed customer service.
• Assist customers with selections, provide recommendations, and assist sales associates.
• Serve as a responsible alternate store key holder.

Under current and valid state opticianry license perform the following: provide expertise and product knowledge on lens choices based on the patient’s vision needs & OD prescription, adjust and/or repair eyewear as needed, present and...