Position Overview
RESPONSIBILITIES Job Specific Competencies
: - Receive and process all incoming refill requests for the Centralized Medication Management Office in an efficient, standardized and accurate manner as indicated by protocols.
- Oversee processing of drug prior authorization requests working in conjunction with the Medication Management Intake Coordinator.
- Demonstrates excellent organizational skills, proper telephone etiquette and exemplary customer service with each encounter for both internal and external customers.
- Conducts all activities with the highest standards of professionalism and confidentiality, complies with all applicable laws, regulations, policies and procedures, supporting JCMG's corporate integrity efforts by acting in an ethical and appropriate manner.
- Participates in cooperation with manager to develop and maintain current protocols, policies and procedures. Assists in data collection and reporting, sta...