Elevate customer experiences as a Licensed Team Lead at LensCrafters. This role demands outstanding customer service and optical expertise to ensure every client is delighted with their eyewear.
As a Licensed Team Lead, you will uphold the highest standards in customer service while assisting patients with their optical needs. You’ll guide your team in executing store processes and managing lab duties when applicable. Strong knowledge of lenses and retail experience is essential for this position.
Key Responsibilities:
• Deliver exceptional customer service at every interaction
• Assist customers with eyewear selections and recommendations
• Serve as a responsible alternate store key holder
• Adjust and repair eyewear based on patients’ prescriptions
• Support associates in enhancing their optical skills and knowledge
Requirements:
• Valid state Opticianry license
• High school diploma or GED
• Strong retail and optical experience
• Excellent communi...