Job Description

Job Description

Overview:

We are seeking an enthusiastic, client-first Customer Service Representative to join our fast-paced agency. You will be the trusted point of contact for our policyholders, helping them navigate coverage;

What You’ll Do:

• Respond to client inquiries via phone and email regarding their insurance policies.
• Shopping and provide quotes with explanation of benefits and coverage options.
• Process insurance policy changes and endorsements.
• Cross selling other insurance products that ensures adequate coverage and no risk gaps.
• Review policy renewals and advise clients on appropriate coverage levels.
• Help resolve billing questions and assist with basic claims intake.

Your Experience:

• 1+ years of customer service experience, ideally in an insurance agency setting.
• Strong communicatio...