Library Services is responsible for a range of services provided to staff and students of the University, and the wider community. Services include the provision of online resources and hard copy library material, photocopiers, IT support, printing, systems for obtaining books and journals from other organisations via inter-library loans, as well as access to general IT facilities for students. The management team consists of the University Librarian, and section Team Leaders. This post sits within the Hive Front of House team and reports to one of the Hive Duty Managers, who in turn report to the Library Services Manager at the Hive.

This is a demanding but exciting role in the Hive, the UK’s first joint public and academic library (run in partnership by the University of Worcester (UW) and Worcestershire County Council (WCC), with the primary role being to help to make a success of the innovative 1st tier customer service model and contribute to Library Services more general...