1. 负责酒店前台及大堂区域的宾客接待、问询、引导与礼宾服务统筹管理，保障服务流程规范、高效、温馨；
2. 指导并监督礼宾员执行行李寄存与运送、车辆调度、信息咨询等日常服务工作；
3. 协调处理宾客突发需求及一般性投诉，及时上报并配合相关部门妥善解决；
4. 维护大堂区域服务形象与秩序，确保服务设施完好、环境整洁、标识清晰；
5. 参与服务标准培训与质量检查，持续优化礼宾服务流程与客户体验。

1. 大专及以上学历，旅游管理、酒店管理、会展经济与管理等相关专业优先；
2. 具备1年及以上高星级酒店礼宾或前厅服务工作经验，有主管/领班经验者优先；
3. 熟悉酒店服务标准与运营流程，具备良好的沟通协调能力、应变能力及团队协作意识；
4. 形象气质佳，普通话标准，具备基础英语会话能力。
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or e...