1. 统筹礼宾部日常运营，包括宾客接待、行李服务、问询指引、交通协调及特殊需求响应等工作；
2. 指导并监督礼宾员执行服务标准，持续提升宾客满意度与服务品质；
3. 处理宾客投诉与突发情况，及时协调相关部门妥善解决，确保服务连续性与专业性；
4. 参与制定和优化礼宾服务流程及应急预案，配合酒店服务质量管理体系运行；
5. 协助开展部门员工排班、培训与绩效反馈，支持团队能力建设。

1. 大专及以上学历，旅游管理、酒店管理或相关专业优先；
2. 具有2年及以上高星级酒店礼宾部工作经验，其中至少1年具备带教或协助管理经验；
3. 熟悉酒店前厅服务标准及礼宾业务全流程，具备良好的中英文沟通能力与应变能力；
4. 具备较强的服务意识、责任心和团队协作精神，无歧视性言行记录；
5. 能够依法依规履行岗位职责，严格遵守个人信息保护及劳动用工相关法律法规。
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexua...