SUMMARY:
An exciting opportunity has become available for a Level 1 Support Technician to join a managed services team. The role focuses on WiFi networks, switch configurations, and IPTV solutions within enterprise and hospitality environments. This is an excellent opportunity for a support engineer with a solid technical foundation who wants to grow in a structured IT and IPTV environment. The successful candidate will provide first-line technical support, perform basic configuration and troubleshooting, and escalate complex issues appropriately, while maintaining high service standards. POSITION INFO:
Key Responsibilities Technical Support & Troubleshooting

• Provide Level 1 support for WiFi networks, switching infrastructure, and IPTV platforms
• Perform basic fault finding on network connectivity and IPTV-related issues
• Monitor alerts and respond to incidents according to defined SLAs ...