Job Title: Level 1 Service Desk Agent

Company: Health System Greater Chicago Area

Openings: 5

Duration: 6-month contract, with likelihoods of extension or conversion to full-time

Location: Primarily remote with required onsite availability for training and critical events (Lee Warrenville/Winfield office area preferred).

Job Summary:

Our client is seeking highly motivated and dependable Level 1 Service Desk Agents to join our team during a critical period of growth and system transitions. This role is essential for maintaining high levels of customer satisfaction and ensuring efficient IT support for our healthcare professionals. We are looking for individuals with strong critical thinking and problem-solving skills who can contribute to first-call resolution and adapt quickly to a dynamic environment.