Vacancy:

Level 1 Customer Service Projects Agent

Region:

Midrand

Reporting to

Contact Centre Manager – Inland

Job Description

MAIN PURPOSE OF JOB

The purpose of the Project call centre Agent is to provide immediate call solutions to clients in an efficient manner on all projects and with a positive attitude, thereby portraying a professional company image whilst striving for client satisfaction. Call centre agents should be customer focused, and solution driven. Driving daily to grow the business by either adding money or saving money. Achieve Project SLA’s, KPI’s and targets. Ensure the Service Level KPI’s is always achieved and Project targets exceeded to either save money or generate revenue.

QUALIFICATION, EXPERIENCE and Behavioural competencies

• 6 months within call centre customer service will be beneficial
• Matric (minimum)
• Own transport
• Willing to ...