General Function

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience. Major Duties & Responsibilities

Ensure the LensCrafters team provides unsurpassed Customer Service Provide training and coaching to the team leveraging Company provided programs Analyze reporting to create and implement action plans to improve store KPIs, including NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others Attract and hire highly engaged team to ensure the store has the right people in the right place at the right time Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs Take pride in the store and guide team to execute all operational, inventory, and visual tasks to guidelines fl...