Responsibilities

• Collect loan payments: Contact borrowers via phone, email, or in person to collect overdue loan payments according to established schedules and procedures.
• Maintain accurate records: Track all customer interactions, payment histories, and collection efforts in the company's database or other designated systems.
• Build and maintain customer relationships: Communicate effectively with borrowers, address their concerns, and work with them to develop repayment plans that meet their individual needs while minimizing loan defaults.

Qualifications

• Some positions may require some college coursework in business, finance, or a related field.
• Excellent communication and interpersonal skills: Ability to communicate effectively with borrowers in a professional and empathetic manner, negotiate payment arrangements, and resolve conflicts amicably.
• Strong negotiation and persuasion skills: Abi...