ROLE SUMMARY

The Learning Services Director is strategic leader responsible for planning, organizing, leading, and supervising the training department at both a strategic and operational level. This role is accountable for creating and sustaining an effective, high-performing learning organization that treats professional development as a critical business lever.

The incumbent deploys TELUS Digital global learning strategies across designated regions and multiple global geographic locations, standardizes all learning processes, ensures compliance, and champions the sharing of best practices and success stories across sites worldwide. Operating across diverse international markets, this role requires the ability to navigate varying cultural, regulatory, and operational landscapes while maintaining consistency in learning standards and outcomes. As an innovation leader and strategic thinker, this individual drives continuous improvement, elevates the learning fun...