## Job DescriptionZendesk’s Digital CX team is transforming customer education by pioneering the strategic innovation and evolution of Zendesk Academy. The **Learning Innovation Specialist** will reimagine the customer education playbook through AI-powered personalization, learner segmentation, gamification, cohort models, community collaboration, localization, and data-driven experimentation. The Specialist will curate and orchestrate tailored, engaging, adaptive learning experiences that accelerate adoption and retention for prospects, customers, and partners worldwide. This role focuses on innovation and learner engagement and does not involve direct content creation.Partnering cross-functionally with Product, Marketing, Partners, Enablement, UX, Instructional Design, Customer Experience, and Community teams, this role ensures education innovations align with learner needs and business goals, maintaining close alignment with cross-functional roadmaps so education remains a core driv...