At Amazon, we’re inventing on behalf of customers, and with Amazon Leo, we’re redefining what global connectivity looks like. Our mission is to deliver fast, affordable broadband to unserved and underserved communities around the world through a constellation of low Earth orbit (LEO) satellites. Every system we build helps connect people to education, healthcare, opportunity, and each other.

As we scale our consumer customer support operations, we are looking for a Learning Experience Designer to develop engaging, effective training content for our B2C Customer Support team who serve Leo customers every day.

What you'll do: You'll design and develop customer service training content that equips Leo B2C Customer Support with the knowledge, skills, and tools they need to deliver exceptional customer experiences. You'll build scalable learning solutions across onboarding, product knowledge, troubleshooting, and soft skills.

The problems you'll solve:
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