Flexible Work, Better Balance
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Learning and Development Facilitator
As a facilitator delivering content around Communication Skills, you will play a crucial role in delivering our communication skills programme with a focus on phone skills. This role will sit within our Learning & Development Team.
You will work closing with experienced caseworkers, subject matter experts, and other L&D professionals to deliver an engaging and supportive learning experience.
Key responsibilities
Facilitate engaging training sessions, including in-person workshops, virtual sessions, and blended learning experiences, ensuring that all participants are engaged and can actively participate.
Tailor training delivery to accommodate various learning styles and needs
Regularly review and update training materials to ensure they reflect current best practices, legal requirements, and the latest industry developments.
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