Key Responsibilities

1. Learning Strategy & Culture

• Develop and execute the hotel’s L&D strategy aligned with Regent’s ultra-luxury positioning and IHG frameworks
• Foster a continuous learning culture focused on service excellence, leadership, and personal growth
• Position learning as a key enabler of guest experience and brand differentiation

2. Service Excellence & Brand Training

• Design and deliver training programs that embed Regent’s service philosophy (anticipatory, intuitive, discreet luxury)
• Lead onboarding and brand immersion programs for all new colleagues
• Ensure consistent understanding and execution of luxury service standards across departments
• Conduct regular service audits and refresh training interventions

3. Leadership Development

• Identify and develop high-potential talent within the hotel
• Design leadership development...