Learning and Development Manager – Pre-opening Regent Kuala Lumpur

• Develop and execute the hotel’s L&D strategy aligned with Regent’s ultra-luxury positioning and IHG frameworks.
• Foster a continuous learning culture focused on service excellence, leadership, and personal growth.
• Position learning as a key enabler of guest experience and brand differentiation.

Service Excellence & Brand Training

• Design and deliver training programs that embed Regent’s service philosophy (anticipatory, intuitive, discreet luxury).
• Lead onboarding and brand immersion programs for all new colleagues.
• Ensure consistent understanding and execution of luxury service standards across departments.
• Conduct regular service audits and refresh training interventions.
• Identify and develop high-potential talent within the hotel.
• Design leadership development programs for supervisors, managers, a...