HQ Platinum nace como una división de Human Quality enfocada en el servicio de headhunting, creada para conectar personal de altos niveles en posiciones específicas solicitadas por nuestros clientes. 

Learning & Development Lead

(CX Training | Performance Enablement | Capability Building)

Position Summary

The Learning & Development Lead for Client & Partner Support is responsible for designing, delivering, and measuring training programs that elevate service quality, performance consistency, and customer lifetime value.

This role ensures that every representative — across Support, Displaced, White Label, and Live Receptionist — is equipped with the mindset, skills, and product mastery required to drive retention, revenue through experience, and operational excellence.

Core Goals

• Build a scalable, structured training framework aligned with CX standards.

• Increase client retention and lifetime value through skil...