Summary

The Lead Consulting Engineer – Amazon Connect will support the CDW Managed Application Services practice, providing technical leadership, architectural direction, and advanced operational support for enterprise Amazon Connect managed services engagements.

This role is designed for a senior technical lead with 8+ years of AWS Cloud experience, including 4–5+ years of hands-on Amazon Connect delivery, who operates beyond individual contribution and takes ownership of solution architecture, DevOps enablement, delivery governance, and team mentorship.

The Lead Consulting Engineer focuses on complex client environments, leads proactive consulting engagements, drives service maturity, and partners with internal teams to ensure scalable, secure, and operationally resilient Amazon Connect solutions. This position remains client-facing and requires strong consulting, communication, and leadership capabilities.