**Description:**

+ 确保所有员工遵循品牌承诺并始终提供优异的对客服务。

Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.

+ 确保前厅部员工适时的为其他部门员工提供同样优质的服务。

Ensures Front Office employees provide excellent servicetointernal customers as appropriate.

+ 协助问候并向贵宾和长住客人提供入住登记服务。

Assists in greeting and checking-in VIP and Long Stay guests.

+ 确保所有礼宾部员工和行李员知悉最新的促销信息，规章制度及其他重要信息。

Ensures that all Front Office employees are aware of current promotions, policies and other important information.

+ 确保所有前厅部员工知悉最新的促销信息，规章制度及其他重要信息。

Ensures that all Front Office employees are familiar with the hotel’s products and services.

+ 协助推行客人认知计划并更新客史数据。

Assist to implement consistent guest recognition programmes and maintains a relevant guest history database.

+ 礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。

Handles all guest and internal customer complaints and ...