Posting Details




Working Title Lead User Experience Technical Professional

Position Number 00382A

Department ASST VP FOR UNIV AUX SERV

Location Norfolk, VA

Type of Position Classified

Type of Job Full Time

EEO Category B Professionals

Job Description
The Lead User Experience Technical Professional provides technical support for university-managed IT resources within Campus Life Services. Responsibilities include managing desktop/laptop systems, printers, POS devices, Office 365, safety systems (e.g., door access, alarms), and client/server applications. The role emphasizes strong customer service, thorough documentation, and consistent follow-through. The position also involves supervising and training student workers, hourly, and classified staff, ensuring technical proficiency and proper staffing levels. It includes scheduling, performance review, coaching, and acting as the first esca...