2+ years of experience with customer service, tutoring, and/or managerial experience
Excellent English verbal and written communication skills
Strong analytical and problem‑solving skills
Ability to work independently and prioritize work
Ability to work evenings and weekends
Responsibilities
Assess and understand the needs of clients and tutors
Demonstrate a high level of administrative skill (e.g., making tracking documents; generating timely reports to facilitate workflow; identifying and triaging potential roadblocks to success)
Resolve tutor concerns to create an optimal tutoring experience
Communicate across teams to ensure successful implementation and client success
Identify areas needing additional support and direct team resources appropriately