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Lead Technology Business Systems Consultant – Incident & Problem Command

Wells Fargo
Location 📍 CHARLOTTE, United States
Posted 📅 June 06, 2026
Work Type ⏰ Full-time

Position Overview

**About This Role**

Wells Fargo is seeking a Lead Technology Business Systems Consultant supporting Wealth and Investment Management (WIM) technology capabilities. This role leads complex, enterprise-wide initiatives by partnering closely with business and technology teams to deliver strategic, scalable technology solutions that address highly complex business needs.

**In This Role, You Will:**

• Lead major incident command center operations (P1/P2) as the single point of coordination, directing incident bridge calls with clear ownership, accountability, structured troubleshooting, and enforced cadence (status updates, escalation checkpoints, decision points)
• Drive rapid service restoration by coordinating cross-functional technology, business, and vendor teams, organizing parallel workstreams, and maintaining focus on mitigation, recovery, and resolution
• Translate technical issues into clear, business-focused communication, highlighting customer im...

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Job Details

Employment Type
Full-time
📊
Category
other-general
🏠
Work Arrangement
On-site
📍
Location
CHARLOTTE, United States