**Why Join AT&T**

This is an opportunity to help shape how large-scale customer care initiatives are delivered at AT&T. If you are a strong project leader who thrives in complex, cross-functional environments and enjoys driving operational improvement, we encourage you to apply.

AT&T is looking for candidates who think differently, challenge respectfully, communicate transparently, collaborate effectively, and are ready to lead change in a fast-moving environment.

**Lead Technical Business Management –**
FLAIR Operations & Escalation Support role provides second-level business and operational support for Mass Markets frontline continuity. This position governs and resolves complex escalations, policy exceptions, and system-related issues requiring advanced review and cross-functional coordination.

This role is not transactional. It is analytical, governance-driven, and technically focused — designed to improve escalation quality, reduce repeat iss...