**Job Description Summary**

Lead Specialist independently resolves complex payroll exceptions, provides day-to-day guidance to Specialists, and supports cross-coverage across payroll processes. The role drives issue resolution through advanced troubleshooting and contributes to documentation and process improvements.

**Primary Function**

Responsible for executing and coordinating assigned payroll activities with 100% accuracy and timeliness. Acts as the first-level escalation point, coaches L2 Specialists, and partners with SMEs/onshore teams to resolve issues and maintain documentation.

**Principal Duties and Responsibilities**

+ Process payroll and/or final pay checks accurately and ensure pay is delivered on time, following documented procedures and checklists.
+ Work pay run audit reports; research and resolve errors/issues before checks are printed or files are transmitted; escalate exceptions as required.
+ Monitor payroll mailbo...